At Conscious Cup Coffee Roasters, we take pride in providing high-quality coffee products and excellent customer service. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
Return Window
Unopened coffee products can be returned within 30 days of delivery
Coffee brewing equipment can be returned within 30 days of delivery
Returns must be in original packaging with all included accessories
Condition Requirements
Coffee products must be unopened and in their original sealed packaging
Equipment must be unused, unaltered, and in original condition
All original tags, labels, and packaging materials must be intact
Items must be free from damage not caused by shipping
Return Process
Contact our customer service team at support@consciouscup.com to initiate your return
Include your order number and reason for return in your email
Our team will provide you with a return shipping label and detailed instructions
Package your items securely using original packaging when possible
Attach the provided return shipping label
Drop off the package at any authorized shipping location
Refund Information
Full refund of purchase price will be issued to original payment method
Refunds are processed within 5-7 business days after receiving the return
Original shipping costs are non-refundable unless the return is due to our error
Return shipping costs are covered by Conscious Cup Coffee Roasters
Exceptions
Opened or used coffee products cannot be returned for health and safety reasons
Personalized or custom-roasted items are non-returnable
Sale or clearance items marked as "final sale" cannot be returned
Damaged items due to shipping must be reported within 48 hours of delivery
Gift Returns
Gift returns will be issued as store credit at the current product value
Gift returns do not require original receipt if order number is provided
Store credit is valid for one year from date of issue
Quality Guarantee
We stand behind the quality of our products. If you receive defective merchandise or are unsatisfied with the quality of our coffee, please contact us within 14 days of receipt, and we will make it right.
Contact Information Email: info@consciouscup.com Phone: (815) 356-0115
Hours: Monday-Friday, 9:00 AM - 5:00 PM CST
Address for Returns: Conscious Cup Coffee Roasters Returns Department
110 W Woodstock St
Crystal Lake, IL 60014
This return policy was last updated on February 12, 2025.
For additional assistance or questions about returns, please contact our customer service team.
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